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Frequently Asked Questions

Find answers to our most asked questions including what you should wear on Soccer Island, information about inclement weather and more.

Where can my child participate in Soccer Shots?

Soccer Shots is held at childcare centers, preschools and schools, as well as public locations. Our public programs are open to the general public while our childcare center and school programs are only open to those enrolled at the location.

What equipment is needed? What should my child wear?

Children are not required to have cleats or shin pads, it is the discretion of the parent if they wish to have their kids wear them. If your session is held indoors, please wear non-marking shoes, this includes adult participants. Cleats are not allowed indoors. Please dress your children according to the weather (For example: rain jacket/boots if it is wet). We kindly ask children to wear their Soccer Shots jersey to the session. Don't forget your water bottle! The coach will bring all the necessary soccer equipment needed for the session.

What are the locations of the park programs?

Our programs run in Ottawa (Westboro, Alta Vista, Vanier/Overbrook), Kanata, Nepean, Barrhaven and Orleans. To find public programs in your area, select Enroll Now at the top of this page.

Can I have Soccer Shots start a park program near me?

Yes! We are always willing to start a public program near you. The easiest way for this to happen is for you to form a group of eight children willing to take part in a Soccer Shots season. These could be children from your neighborhood, friends from church or synagogue, or your parent groups. We're happy to help talk through ideas on how to make this happen. Please contact us for more information.

What can I expect from a Soccer Shots session?

Soccer Shots sessions involve skill development, character words (such as respect, teamwork, sharing) and are filled with energy! We are firm believers that your child is capable of learning something new about soccer and life in each session, all while having fun. Our weekly sessions are developmentally appropriate and follow a similar layout each session: warm-up, soccer skills, fun games, score a goal, scrimmage (when permitted), session review & celebration.

Outdoor locations - Do you play in rain?

Yes! Rain will not stop us from having fun on Soccer Island! Please dress your child accordingly. In case of certain heavy rains or thunderstorms, we will announce the weather cancellation on our Facebook page and send an email, at least 1 hour before the start of the session - 2 hours if possible. For the latest updates, always reference both of those places first. If there is no announcement on our Facebook page and you did not receive an email (double check your spam folder just in case), it means that the sessions are on, and your coach will make the final decision on the field. If we cancel a session, we will either offer a make-up session, or you will be given a coupon code valued at the cost of the missed session to be used towards a future season.

Does an adult need to stay at class with the child(ren)?

For all public programs (programs not being held at a childcare centre), one adult per family must be on site at all times. For our Mini program, adult participation is required. For our Classic program, we may require some adult participation so please come prepared to support your child if needed. For our Premier program, no adult participation is typically required.

What is your Refund Policy?

At heart, Soccer Shots Ottawa aims to deliver a beloved growth experience for every child and a remarkable experience for every family. If you and your child are not positively impacted by your Soccer Shots experience we will offer a credit for any future season or a refund. // Credit - If you are requesting a withdrawal from a class before the 4th scheduled session, you will receive a full credit, usable for any other class and upcoming season. No credit will be issued after the 4th scheduled session. // Refund - If you are requesting a withdrawal from a class before the 4th scheduled session, you will receive a full refund back to the payment source minus $20+tax, which covers the admin cancellation fee. No refund will be issued after the 4th scheduled session. // Attendance - There are no partial refunds or credits for non-attendance at a scheduled class. // The annual enrolment fee is not refundable.

My child is younger/older than the recommended age, can I still enroll?

If it is your first time participating, we recommend that all children be the minimum age for the class by the season start date to set your child up for success with our program. That being said, every child is different. If your child has already participated in an organized activity, he may be ready for the next age group sooner than later. We can always switch groups after the first few sessions of a season. Contact us or speak with your coach and we will find what works best for your little one!

Do you offer a referral discount?

Yes! If you refer a new family to their first Soccer Shots season, you will receive 10% off your season. Once you have both registered, contact us to receive your discount. Unlimited referrals are allowed, each additional referral by the returning family adds 10% off their previously discounted rate.

Do you offer siblings discounts?

When you enroll 2 siblings, a 10% discount is automatically applied at checkout. 3 siblings or more get 20% off. If you registered siblings in separate transactions, please contact us to receive the discount.

Will I receive a jersey?

A jersey is included once per year, at the same time the annual enrolment fee is due. The jersey is shipped directly from our franchisor to the shipping address you enter while ordering. Should you wish to purchase an additional jersey, you may do so from our website at the time of checkout, or later on. Shorts, socks and shoes are not provided.

Do you offer free trials?

Interested in joining Soccer Shots but want to try it first? Soccer Shots offers one free trial class for families new to our program. Click "Enroll now", find the free trial page and complete the free transaction. Once the transaction is complete, we will be in touch shortly to provide options for a trial class at a location near you.

Do you offer any financial aid programs?

While we do not have an internal financial aid program, we partner with different programs, including Jumpstart from Canadian Tire and Kidsport. These programs help kids overcome financial and accessibility barriers to sport and recreation in an effort to provide inclusive play for kids of all abilities. Families approved by and using Jumpstart or Kidsport funding to register with us will be discounted 50% so funding will go further. To learn more about their organization and to apply for funding, visit their website.

What happens if we can’t make a session?

If you can’t make a session, not to worry! We understand how busy families are so there is no need to let us know if you cannot attend a session. We’ll simply look forward to seeing you the following week. The missed session cannot be made up in a different session. Credits/refunds are not issued for non-attendance at a scheduled session.

Do the children play "real soccer games?"

During our one weekly session, your child will usually have 10-20 minutes of non-competitive scrimmage time with the same children each week. We don’t keep score; instead, we focus on using basic skills learned in our session while having fun.

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