Soccer Shots Pittsburgh is held at childcare centers, preschools and schools, as well as public locations. Our public programs are open to the general public while our childcare center and school programs are only open to those enrolled at the facility.

Soccer Shots Pittsburgh provides all of the equipment needed at each of our sessions. Your coach will provide all of the equipment needed at each of your child's sessions, including soccer balls. If a child prefers to bring their own personal soccer ball, they are welcome to do so. Soccer Shots size 3 soccer balls are also available for purchase on our website. Your child should wear activity-appropriate clothing and closed-toe shoes - tennis shoes are most common. In wet conditions, some children wear rain boots. Cleats & shin guards are optional. We strongly recommend that you bring a water bottle for your child. We recommend that those in the Premier program wear shin guards.

Our weekly 30-40 minute sessions focus on basic soccer skills like dribbling, passing and shooting. Through fun games and positive reinforcement, children will begin to experience the joy of playing soccer and being active. We also highlight a positive character trait each session such as respect, teamwork and appreciation.

Soccer Shots follows a "Play On" approach to weather. For our winter season: all sessions are indoors, and sessions typically remain on regardless of weather conditions. This includes snow, sleet, wet & icy conditions, and storms - unless the winter weather is exceptionally inclement. **We will post cancellation notices on our Facebook page and will send an email in the event of a cancellation. It is the parents' / guardians' obligation to check our Facebook page www.facebook.com/pittsburghsoccershots for cancellation notices. If an cancellation is made, a decision will be made at approximately 8 AM (for morning sessions) / at approximately 4:00 PM (for evening sessions) on the day of our sessions & a Facebook announcement will be posted close to these time. In the event of a cancellation, emails will also be sent. We can guarantee that an email will be sent, but cannot guarantee delivery of the email message. To prevent technical difficulties, please add [email protected] to your email safe senders list ahead of the season start. If cancellation notice is not posted, please know that your session will run as scheduled. We suggest making it a practice to check our Facebook page & your email before heading to Soccer Shots. Failure to attend a non-cancelled session is an absence & no make-up will be offered.

Yes, we offer an automatic sibling discount when siblings are enrolled in the same transaction and the same enrollment account. We also offer a first responder / military discount. Please contact [email protected] for a coupon code if you qualify as a first responder or military serviceperson.

The enrollment fee is charged once per year and is non-refundable. Soccer Shots distributes jerseys once per child per year. For the season during which the annual enrollment fee is paid, a jersey is shipped directly to the player. Jerseys are only included for those who enroll directly through Soccer Shots Pittsburgh and who pay the annual enrollment fee. We are really excited about some of the services this has allowed us to offer our parents. From developing software that allows us to automatically update all of our parents with a summary of this week’s session, to moving away from t-shirts and into $35 custom ordered Umbro jerseys for every participant. Parents want their children’s experience to be excellent, and they are willing to invest a relatively modest amount extra in that experience when they see that the return on investment in our program.

Soccer Shots Pittsburgh is unable to offer make-up sessions for individual players who miss sessions. Soccer Shots Pittsburgh guarantees two make-up sessions per season in the event of session cancellations. The listed make-up dates are reserved for instances in which a session as a whole is cancelled; these dates are not available as make-up sessions for individual players who miss a session. If a session is cancelled and we need to utilize a reserved make-up day, we will email you to confirm use of the make-up date. Please reserve these dates in case they are needed!

• Credits for Soccer Shots Pittsburgh will be offered only if sessions are canceled due to federal, state or local governance limitations/restrictions. o No compensation will be issued for failure to attend a makeup session. • If we cannot meet in person, we will utilize virtual Soccer Shots On The Go programming. o After three sessions of Soccer Shots On The Go (in the event that additional weeks remain in our season), players will automatically continue to receive Soccer Shots On The Go virtual programming for as long as needed to complete the season. o Only after three sessions of virtual programming may families opt-out of continued virtual programming for a prorated credit.  Parents/guardians must contact Soccer Shots Pittsburgh in writing via email ([email protected]) by the Friday of week 3 of the virtual programming period in order to cancel additional weeks of programming. If a request is sent by the deadline, the account holder will receive a prorated credit equal to the number of weeks remaining in our program.  Credits are prorated based on the number of sessions already held/offered, regardless of in-person attendance or use of the provided virtual programming.  Credits will not be issued after the date of the final session. • Refunds are not offered by Soccer Shots Pittsburgh. If you feel that you have a situation that would warrant an exception, please contact us for consideration. Special exception requests for refunds must be made in writing and emailed to Soccer Shots Pittsburgh at [email protected] before the date of your child(ren)’s third session of the season. o There is no refund of the annual enrollment fee. o Refunds will not be issued after the date of the final session. o Refunds will require a $20 refund processing fee.

• If you chose to have a split payment option for one of our locations, the second payment will process automatically one month after the first payment was processed.

If you enroll your child in Soccer Shots to participate in anywhere from one to multiple seasons of Soccer Shots throughout a year, your child will receive a youth jersey. Youth jerseys are distributed one time per year and are included in the cost of enrollment, regardless of the number of seasons you sign your child up for within that year. Jerseys are distributed via mail and addressed to the child. You will receive tracking information once the jersey has shipped to your address. Please understand that if you enroll within two weeks of the season start date, your child is not guaranteed to receive their jersey before the first session. Should you have any questions about your child’s youth jersey shipment, or if you would like to exchange sizes, please contact [email protected]. Please note, some Soccer Shots programs do not include jerseys, such as birthday parties, demos, free play days and school-paid sessions.

If you need to exchange your child’s jersey for a different size, please contact [email protected]. Please provide your name, your child’s name, your shipping address, the size you received and the size you are requesting. You will receive a response within 1 business day that will include a prepaid return label. Please return your jersey as soon as possible. After we receive confirmation that the jersey has shipped, we will send you your requested exchange jersey. Please note, jerseys must be in new condition with the tag still attached to be accepted as a return.

It is our objective to create a safe environment in which your child will experience soccer in a positive and non-competitive way. Parental involvement helps children feel comfortable in a new environment with new people. We welcome and request your involvement in helping your child(ren) to engage with us and to maintain a learning environment that is respectful of the coach and other Soccer Shots participants and families. The first few sessions of any season can be a bit of an adjustment period. Please keep this in mind and encourage your child to participate, even if you have to hold their hand or carry them through it. Parents / guardians are welcome to join their player on the field for just a portion or the entirety of the session. Below are Soccer Shots Pittsburgh's expectations regarding parental involvement at our sessions: Mini: Active, on-field parental / guardian participation is required for this age group. This typically takes the form of a mommy / daddy-and-me class, with an parent or guardian guiding and aiding each child through our activities. We ask that only one parent / guardian actively participate on Soccer Island (our playing field) during our sessions. There is no limit to the number of spectators who are welcome to watch from the sidelines. Classic: Parental participation is encouraged when necessary for this age group to help keep the children on-track and engaged. Children may need re-direction so as to respect Soccer Shots equipment and others. We kindly ask that parents step in and actively become involved if a child is being disruptive and/or if discipline is required so that the coach can continue with the session and can maintain focus attention on the group. If a parent /guardian needs to come onto the field, please do so! Premier & Premier Game Play: This age group often does not require parental participation, but parents are welcome on the field when / if needed. We do ask that parents become actively involved if a child requires it. If a child leaves the field, it is the responsibility of the parent to help them re-engage so as to not distract from the flow of the session for other players and families. We also request your assistance in helping your child(ren) respect their Soccer Shots coach and friends, and also in helping them to respect and preserve Soccer Shots equipment such as cones, goals, soccer balls, etc. Thank you! We kindly also ask that all attendees and players please respect the facilities and locations at which Soccer Shots is held.